At DTM we are continually looking for ways to improve the service our customers receive, and we are excited for the progress that is to come in the Customer Service Centre (CSC) under our new leadership team. With over 14 years experience at DTM, Helen Green has been appointed CSC Manager, working with Kyle Woodburne who has been promoted to CSC Assistant Manager.
Customer Service Director, Sally Atkinson, says “Helen understands the business and really knows our customers, and Kyle always goes above and beyond to make sure that we deliver excellent service; they make a great team. I’m confident that our new leadership structure will enable us to continue to support our customers in new ways as we look to improve efficiencies and drive continuous improvement to enhance the customer experience.”
After working in the role of Team Leader for the past 4 years, Kyle now assists in leading our skilled team of service agents, who are always on hand 24/7/365 to arrange assistance to our many valued customers. Supporting each other to build up their knowledge of the industry, the CSC team enables us to bring expertise to our customers. When Kyle started, we had just 25 customers, and through the hard-work and dedication of our people we have gone from strength to strength.
Kyle says “Working at the Customer Service Centre is always so varied, and I find it really rewarding to be able to help our customers get home to their families at the end of each day. I’m excited for the challenge that my new role brings and am looking forward to being on the journey with DTM as we continue to grow and go the extra mile for our customers.”
We introduce this leadership team following our recent office move to Blackpool. The new open and vibrant workspace has brought the team together, creating a collaborative environment and allowing us to be more proactive in supporting customers. Since moving to Blackpool, we have implemented a new phone system that allows for greater visibility and reporting, and aims to provide a smoother and more insightful service for our customers. Improvements such as this will now continue under the leadership of Sally, Helen and Kyle in this exciting time for DTM.